Here, we try to answer all your questions

The NAYA concierge wants to have a healthy collaboration with all its partners and collaborators, please read the frequently asked questions, perhaps you will find the answers to your questions. Otherwise, we are available to have a call at any time.

Phone/Whatsapp : +33 757832903
Email us : contact@conciergerienaya.com

Frequently Asked Questions & Answers

The first step is done, you are on our website!

You can fill out the request form with all the information, and we will contact you to establish a quote as soon as possible! You agree with the offer? We validate your choice with the company and send you our contract! Depending on the proximity of your trip, we will ask you to pay all or part of the flight amount upon confirmation. Then our Naya FlightCare department will contact you to finalize the details of your trip.

Sure ! You are contractually committed with us from your reservation, but if your project evolves, we will negotiate for you the best conditions for the modification or cancellation of your flight.

Specify it to us when you request a quote, we will include the transfer. We can provide a vehicle with driver thanks to our partners present all around the world.

We do not apply a baggage allowance like the regular companies, however, depending on the aircraft and the number of passengers. If you have a great desire for shopping or a special request with lots of baggages our experts will propose you the best solution of private jet.

Cats, dogs are welcome aboard our planes!

Our experts will explain the formalities for our four-legged friends

It all depends on your needs, our experts are there to help you find tailor-made solutions for your project according to your budget. We are aircraft rental brokers which means that our only motivation is to satisfy you. We do not offer any subscription to access our services and our quote requests are completely free.

We accept payments by credit cards, American Express, bank transfers and cryptocurrencies.

The private jet is the ideal solution for children traveling alone! Our team will welcome them at the airport and bring them to the plane, you will be kept informed at all times for a trip with complete peace of mind.

Our experts will be pleased to explain you the formalities to follow for unaccompanied minors.

We allow each user to offset their carbon emissions (depending on the distance traveled and the type of aircraft). The compensation is then invested in the development program RMDLT Deforestation Project (in the Amazon) in which NAYA Private Aviation has invested and which aims to prevent unplanned deforestation in native forests: more than 22 million tons of gas emissions at greenhouse effect equivalent carbon dioxide should thus be avoided over a period of 40 years.

If the plane is equipped, WIFI is available on board our private jets. It’s rather in Heavy jets.

Yes ! And our airport assistants are there to make it easier for you to board our planes; Let us know your needs and we will adapt

We invite you to visit our dedicated page presenting all the jets and planes we can offer you! Helicopters, small jets, luxury jets, Boeings or even cargo planes, we offer a very wide choice of aircraft for all your needs!

It depends on the plane, timings and flight time because we don’t like a mess! As soon as the flight is confirmed, our FlightCare team will contact you to let you know what is included and offer you suitable quotes for what is not.

We can even serve star chef meals on board.

We make sure to optimize every moment.

For your private jet trips, you can arrive at the airport 20 minutes before take-off time.

Private jets meet the same regulations as regular companies, and our experts audit each company we offer.

It depends on the  private jet chosen!

For a small private jet, there will be at least two pilots, for larger jets there may be one or two hostesses.

For aircraft equipped with more than 19 seats, a hostess is provided on each flight.

Sure ! Just let us know the dimensions and weight of what you want to carry and we’ll find you a suitable aircraft! We regularly transport works of art, industrial parts, or musical instruments on board of our passenger and/or cargo flights.

Yes, if you use our services for an aircraft with more than 19 seats, a “classic” check-in will have to be set up. We take care of everything with dedicated counters. We send all the information to the different airports and your guests will only have to show their ID to get their boarding pass. Our assistants will be present to help them and accompany them to your plane.

Fortunately, this rarely happens, and our monitoring allows us to anticipate these inconveniences most of the time. In case the plane breaks down at the very last minute, our 24 hour team is at your side! We are analyzing the situation with the company and the crew so that you can take off as soon as possible! We will keep you fully informed of the situation.

We invite you to consult the aircraft we offer on our fleet page. We have a very wide range of jets between 4 seats and way beyond!

The longest possible flight would be around 14 hours of non-stop flying! For your shorter trips, we always analyze your request in order to offer you planes adapted to your trip so as not to make a technical stopover, when possible.

Of course, we are lucky enough to support our clients on a daily basis in their most ambitious projects and major events! We can put stickers on the cabin, embroider cushions, create tailor-made cocktails, the presence of a comedian, etc… let your imagination run free and we will study the costs together.

You can choose your hours. However, some airports may ask you to adapt them according to their traffic.

VAT is applicable on domestic flights, it is always indicated separately, but included in our invoices.

Yes, we can absolutely use the same aircraft to follow you on your (over)busy days! A meeting in London, Brussels and dinner in Rome? We have solutions for you!

We will need a valid identity document, and depending on your trip, certain documents (visas / health documents, etc.) may be required. Consult our experts and they will help you if you have any questions.

On request, we can assist you in organizing your trip by choosing hotels, villas or yachts suited to your needs.

Other questions ? Let's organize a call !